Terms and Conditions

Departure and Arrival:

Guests are welcome to arrive anytime from 4pm on the day of arrival, whilst departure is by 11am on the final
day. We politely ask guests to adhere to these times as they are crucial to ensure we have sufficient time to
clean the property prior to new guests arriving.

Deposit:

Bookings must be made by the lead name of the party who must be over 21 years of age (herein known as ‘the
hirer’) All other individuals that will occupy the accommodation will be collectively known as ‘the group’
When a booking is made within 8 weeks (56 days) of the arrival date, the full holiday price plus the damage
deposit must be paid at the time of booking.

Damage Deposit:

As damage deposit of £150.00 is required by the date of the last payment. This will be returned within 7-10 days
from departure and once the bank details of the hirer have been made available.

Payment:

Payment can be made by direct bank transfer or via our website.

Cancellation:

The initial 30% deposit is non-refundable.
If a cancellation is received before the balance payment becomes due, you will not be liable for the balance
payment and if the holiday accommodation subsequently re-let the initial deposit will be returned.

If the deposit and the balance have been received and cancellation takes place after the second payment,
neither the first nor the second payments will be refundable. If the accommodation is re-let both payments will be
returned to the hirer (minus any difference in rates obtained). This is offered as a good will gesture and will be
indisputable.

Should the owners of Barn lane have to cancel the holiday for any reason, every effort will be made to find
suitable alternative accommodation. If this is not possible a refund will be made of all monies paid by the hirer to
the owner of Barn Lane. No further financial claims against the owners will be considered.

Occupation:

The hirer and the group shall use the accommodation strictly for holiday occupation and this agreement shall not
confer on the hirer any security of tenure within the terms of the Housing Act 188 pursuant to which the
accommodation shall be deemed to be by way of an excluded tenancy.

The hirer shall not allow any person or persons to sleep in or otherwise occupy the accommodation except those
named on the Booking Form. If this is not observed, the owner reserves the right to refuse admittance or require
that the hirer vacate the property. In this eventuality, no refund of monies will be due.

Pets:

The hirer and group must not allow any pets into the property unless this has been agreed with the owner at the
time of booking and at least 14 days before the day of arrival. If this is not observed the booking and hire period
shall be cancelled with immediate effect and the hirer will not be entitled to any refund or any compensation.
A charge of £25.00 is added to the booking to allow for additional cleaning protocols required.

The following must be strictly adhered to:
Pets must not be left unattended in the property, including the garden, at any time.
Pets must not be allowed on the first floor of the properties or upon any of the furniture within the
accommodation.

Pets must be under strict control at all times.
The hirer must clear up any fouling in gardens or anywhere in the grounds without delay.

Smoking:

Smoking is not permitted within the property.
Guests may smoke in the garden, but please dispose of any cigarette butts carefully.

Parking:

There is ample parking in front of the property. Parking is at the hirers risk and the owners shall take no
responsibility to damage of vehicles whilst parked.

Holiday Insurance:

Your booking is a legally binding contract, and as with other important things in life you should protect yourself
should things not go as planned. We highly recommend that you take out holiday cancellation insurance. The
insurance should cover cancellation or curtailment of your holiday due to death, illness, injury, redundancy,
summons for jury service, your home becoming uninhabitable or being required to assist in police matters. If you
have to cancel for a reason not covered by the insurance policy taken out, the same terms apply.

Holidaymakers Agreement:

The hirer/or group must agree to:
Pay for any losses or damage (excluding reasonable wear and tear). Where an outside contractor is required to
repair damage, a charge will be made. Charges will be passed onto you directly.
Take good and reasonable care of the property and leave the property and all equipment in a clean and tidy
condition.

Permit the owners reasonable access to the property.
Abide by and not exceed the total number of persons in the property as stated on the booking form.
Report any damages or malfunctioning items to the owner upon departure.

Non-availability of the Property:

Should a case arise that the property, for reasons beyond our control, is not available after booking, all charges
paid by the hirer will be refunded in full. The hirer will have no further claim on the owner or agent.

Complaints:

We hope that you love our properties. However, if for any reason you are not fully satisfied the hirer must contact
the owner and every effort will be made to resolve the problem. The owner or a representative will attend as soon
as possible to inspect the property. The owner will not consider any claims notified to them after the hire period
has ended.

Legalities:

The ‘lead party’ name must take responsibility for the entire party booking. Should any of the party not conform to
any of these conditions. We reserve the right to enter the property and terminate the tenants.

Thank you for reading
We hope that you enjoy your holiday at Drumagosker Rural Retreats.

Derek and Kim